Lake and Lodge Home Return Policies:
Note: If your package has arrived Damaged, please see our Damage Policy Page for instructions and details.
Return Policy: Lake and Lodge Home strives to make your shopping experience a good one (we want you to keep coming back!) We understand that sometimes a product does not meet our customers' needs and must be returned, and we want to facilitate this as best as we can. If your shipment does not meet your satisfaction, you may return your items for a full refund or exchange, less the original shipping costs.
Please e-mail Lake and Lodge Home for a return authorization number and return shipping address.
Your name, order number and reason for return must be included in your e-mail: email@example.com
- Please e-mail Lake & Lodge Home for a return authorization number and the appropriate shipping return address.
- Your name, order number and reason for return must be included in your e-mail.
- e-mail: firstname.lastname@example.org
- L & L Home will process the RA requests within 24-48 business hours of receipt and will reply with detailed shipping and return instructions to customers with the issued RA Numbers and return address. Customers are responsible for all return shipping costs.
The following rules DO apply:
- MUST contact Lake and Lodge Home within 14 days of receiving items to request Return
- Home Decor Items may be returned up to 30 days after receipt of purchase, and must be in like-new sellable condition. "Sellable Condition" means that all returned items must be in their original factory condition and in their original packages with all factory-supplied paperwork, packing materials, etc. All rugs, lighting, pillows and items that come pre-packaged with factory labels must still have these INTACT.
- NOTE: If items are inspected and received by our warehouse, and are determined not returned in Sellable condition, your return will be charged a 15% restocking fee.
- L & L Home does not accept returns after 30 days from the date of your receipt of the item.
- Purchasers will be responsible for all return postage.
- Please note the reason for the return, and please make sure that the items are properly repackaged for safe shipment back to Lake and Lodge Home.
- L & L Home highly recommends sending your returns back to our warehouse fully insured for the cost of your items, and with trackable numbers.
- Credit will be issued after inspection of your return items to our facility. or to our manufacturers facility. If your package arrives damaged, you will be directed to work with your shipping company to process the insurance claim.
- Please allow 7 business days after the receipt of your item for the credit to be processed.
The following additional restrictions do apply:
- ALL RETURNS Must Be Issued an RA from Lake and Lodge Home
- NO returns for Holiday or Seasonal Items
- NO returns on Clearance Items or Home Decor Items that have been marked as Non-Returnable
- NO returns on Custom Ordered, or Made to Order Home Decor Items
- Bedding MUST be in all original packaging. NO exceptions
- Please see individual product descriptions for further details
Q: I returned an item, when can I expect the credit returned to my payment method?
A: Credit will be issued after inspection of your return items to our facility, or to our manufacturer’s warehouse. Note: If your package arrives damaged, you will be directed to work with your shipping company to process an insurance claim. Please allow 7 days after receipt of your return for your credit to be processed.
Q: I received my return/credit memo from Lake and Lodge Home, but the credit is not showing on my bank’s statement?
A: Our refunds are issued immediately upon your receipt of the automated return e-mail from the Lake and Lodge Home website. If the returned dollar amount is not showing in your bank’s statements, it may take a few days for your financial institution to process. Every bank is slightly different, and your amount may not show immediately.
Q: I returned an item and was charged an adjustment fee?
A: If an item is returned and not returned in “sellable” condition, you may be charged a 15% adjustment fee/restocking fee for returning an item that is deemed not received in this condition.
Please contact customer service via e-mail: email@example.com with questions or concerns. Please include your name, and your order number so that we can more efficiently research and get back to you within 24 business hours.