Lake and Lodge Home Damage Policies:

My Package arrived Damaged or I Received the Incorrect Item?

We take great care and precaution in packaging items for shipping, but sometimes packages do arrive damaged. Or the wrong item may have mistakenly been shipped. Please let us know via e-mail within 2 business days of receiving your package if this happens. 

All packages are insured, and we can easily correct the situation. We need our customers to contact us as soon as possible via e-mail as some of our items are shipped directly from the manufacturer, and we will need to give them sufficient time to re-ship your item and rectify the damage. We also have a very short time window in order to process any claims with our freight companies.

To have Lake and Lodge Home quickly replace your damaged item or part, please accompany your e-mail request with the following items:

  1.   Order Name
  2.   Order Number
  3.   Details and photo images of the damaged items and any details about the condition of the shipping container (smashed box, etc.)
  4.   DO NOT discard any of the packaging or items until directed to do so.  In many instances, the freight carrier will want to pick up the damaged     boxes and items.
  5.  Please allow L & L Home 48 business hours to process the claim and have a resolution.
  6.  DO NOT ship anything back to L & L Home that is damaged, or a mis-shipped item, unless directed to do so by L & L Home.
  7. E-Mail above information to
  8. Can also call customer service for assistance - 877-522-2917